A career like no other
There's never been a better time to start your Cash Converters story.
We are a highly successful global company with over 700 stores in more than 16 countries. We've come along way since our first store in Perth, Western Austalia in 1984. With 24 stores across New Zealand, and many more to come, we have a range of fantastic career opportunities for you.
A career like no other
Whether you are working in our stores, Personal Finance Office or our Support Office, you will be with a fun and highly motivated team of individuals who live and breathe the Cash Converters values of Passion, Integrity, Collaboration, Professionalism and Respect.
At Cash Converters, we realise awesome people come from all different backgrounds. We believe in equal employment opportunity, encourage diversity, respect individuality and support continued growth and development of all our staff.
If you're thinking of a career with Cash Converters, just do it!
The ingredient that makes what we do a unique and fun experience – and how we show our commitment to the business, the team and the community.
The ability and desire to reach common goals by being flexible, urgent, open to new ideas and ready to receive feedback.
To seek excellence and to make things happen so our customers’ experience is something special that makes them want to come back.
To be reliable, consistent, ethical and honest.
To treat our team and customers as equals and as we like to be treated.
Cash Converters has a range of career opportunities for you to start your story. With our exciting national growth plans, we offer career progression, training, professional development and a team of friendly, down to earth and like-minded individuals. Whether you work in our light, bright, modern stores, our Personal Finance office or Support office, you'll be part of an international family spread over 16 countries. So what are you waiting for?
Roles at a Cash Converters Store
We have 24 stores across New Zealand, made up of 12 corporate owned and operated stores in Auckland and Christchurch and 12 franchise operated stores throughout the rest of the country. Roles in our stores range from entry level Team Members, specialist Personal Finance Supervisors and Inventory Officers to Assistant Store Managers, Store Managers, Multi-Site Store Managers and Performance Managers.
If you're after a career where no two days are the same, Cash Converters have a role for you.
Our Team Members are the backbones of our stores. They're passionate, enthusaistic and dedicated but above all, they love providing customers with the best store experience possible.
With so many different departments in a Cash Converters store, the variety and change will keep you busy while constantly teaching you new skills to help with your professional development.
As a Team Member, you will be multi-skilled across retail sales, product buying and negotiation, pawnbroking and money lending through our Personal Finance products.
If you have an interest in being our next sales superstar - this role is for you!
Our Personal Finance Supervisors are solution seekers and product experts. They're assertive, understanding and process & compliance driven.
As a Personal Finance Supervisor, your purpose is to work with customers to find a short-term cash solution that best meets their needs. Cash Converters is a responsible lender and compliance is key along with knowledge of the relevent legislation; however, we will train you on site.
You will also be multi-skilled across retail sales, product buying and negotiation and pawnbroking. Communication, accuracy and a high level of data entry skill is essential in this role.
If you love a challenge and are a keen problem-solver - apply today.
Our Inventory Officers are process driven and have a very keen eye for detail. They're quick, organised and can work effectively within a team and on their own.
Being responsible for the entire stock room of a store requires a high level of responsibility. You will need to manage the processing, storage and presentation of stock purchased or pawned from customers, or items put on layby.
If you're knowledgeable on a wide variety of products or are a keen learner, it will help you succeed in this role. You will deal with hundreds of items weekly and as part of processing the items, you will need to accurately detail and prepare the items before they're on the retail floor for sale.
Inventory Officers need to have self-initiative and be process-driven individuals.
Our Assistant Store Managers are strong operators who effectively and comfortably work in all departments of a Cash Converters store.
They understand the process, compliance and legislative requirements of our services and lead from the front. They provide direction, support and motivation to staff, resulting in a fun, engaging and productive work environment.
Assistant Store Managers work with our Store Managers to manage the development of staff, productivity and store culture. They are accountable for meeting agreed store targets and love the challenge and responsibility that comes with assisting in the operation of a store.
Our Store Managers are leaders.
They are expert operators in all departments of a Cash Converters store, skilled problem-solvers and keen solution seekers. They understand in detail, the process, compliance and legislative requirements of our services and provide the necessary knowledge to their teams.
Our Store Managers are organised, proactive and highly motivated individuals who can manage the competing demands of a unique store like ours, whilst providing support and motivation to their teams.
They are accountable for meeting agreed store targets and love the challenge and responsibility that comes with managing the operation of a store. Our managers know it all and do it all.
Our Multi-Site Store Managers are part of our senior management team and are responsible for multiple stores.
They are expert operators with a strong understanding of our process, compliance and legislative requirements, and manage the human relations, development and performance of SM's, ASM's, PFS's, IO's and TM's.
As inspiring leaders, Multi-Site Store Managers must show sound management techniques by diligently conducting highly effective performance management practices, training sessions and process and compliance audits.
They are also responsible for growing trade performance, determining product mix and stock levels.
Our corporate stores Performance Managers are part of our senior management team and are responsible for the performance of a number of stores.
They are expert operators, with a strong understanding of our process, compliance and legislative requirements. They also manage the human relations, development and performance of Multi-Site Store Managers and Store Managers.
Performance Managers are organised, results focused and committed individuals who can manage competing demands while driving their stores to meet and exceed their performance targets.
Performance Managers require a high level of people skills as they work with the Human Resources team to manage HR related actions.
Roles at the Cash Converters Personal Finance Office
Our Personal Finance Office, located in Lower Hutt, Wellington, has various teams who provide customer service, loan assessment and customer solutions to our growing network of customers. There are various roles within each department and opportunity to progress. Whether you enjoy providing great customer service, making lending decisions or providing tailored solutions to our customers, we will have a role for you.
Our Customer Experience Representatives are customer service experts who love understanding and helping people.
Hand-picked for their friendly, positive and down to earth approach, they're customer focused and are passionate about providing a great experience for our customers.
They're multi-skilled and can multi-task, answering customer enquiries over phone, email, online chat and our various digital platforms. They have a strong understanding of our products and the process, compliance and legislative requirements of our services.
Customer Experience Representatives are our online customer service champions!
Our Loan Origination Specialists are experts at providing financial solutions and gain satisfaction from meeting the financial needs of our customers.
A high level of organisation and understanding of the process, compliance and legislative requirements of our loan products is essential as they're responsible for the collection and verification of all loan applications and supporting documents.
A keen eye for detail, smart-decision making and confidence speaking with customers is required to ensure loan applications are up to standard and ready for assessment.
Loan Origination Specialists respect and fulfill their role with the utmost integrity to ensure business runs flawlessly.
Our Customer Support Specialists are empathetic by nature, specialists at finding solutions and retaining customers.
They understand our loan products and their process, compliance and legislative requirements. They have strong people skills, are compassionate and understanding but firm to ensure they're providing customers the best solutions for their situation.
This role deals with loans in less than ideal situations, which requires the utmost respect and professionalism.
As a Customer Support Specialist, you will be constantly making key decisions; therefore self-initiative, decision-making and integrity are necessary.
Our Supervisors are solution seekers and experts in their field.
They're process driven, solutions focused and have excellent people skills. They understand our loan products and their process, compliance and legislative requirements, to a standard where they can educate both their peers and customers.
Supervisors provide their peers with supervision and advice, therefore a level of leadership is required. As a Supervisor you are motivated, confident and love responsibility; taking full ownership for your individual performance and results.
Our Team Leaders are experts in their field and specialise in coaching, motivating and getting the best out of their team.
They respect and support all of their peers and are natural leaders driven by bottom-line results and the high expectations given to them.
They have complete understanding of our loan products and all of their requirements, giving them the ability to train new members and develop existing members in their teams.
They take full responsibility for their teams and their own individual performance and results.
Team Leaders must have great organisation and people skills as they manage workflow, delegate tasks and ensure all work is completed to a high quality and in a timely manner.
Our Loan Centre Managers are influential, humble, and decisive.
They have advanced understanding of our loan products and all of their requirements, as well as being experts in their area of responsibility.
Challenges drive our Loan Centre Managers and they pursue excellence with their teams and results. These extraordinary leaders are responsible for their teams’ performance, development and work environment. They are committed to getting Personal Finance to its maximum potential while creating a culture that is supportive, fun and productive.
Loan Centre Managers are fast-paced operators and remain calm and collected under pressure. Most importantly, they are accountable.
Roles at the Cash Converters Support Office
Our stores have the support of a dedicated team of professionals based in our Support Office in the heart of Auckland CBD. With 24 stores and more to come, there’s plenty of opportunity to join a friendly and welcoming team across a variety of roles including Accounting & Finance, IT Development, IT Administration, Human Resources, Marketing, Franchise Support, Business Support and more.
If you're looking for a unique opportunity to showcase your skills and have the desire to convert your career, let’s chat.
We’re always on the lookout for our next superstar and with our rapid growth plans, we will continue to have opportunities available.
If you want to work for a successful, leading national brand who will support you in your career aspirations, enquire now!